How do I submit a return/exchange request?

• Please visit this portal to submit your request

What is your return/exchange policy?

• For returns and exchanges, the request can be made for up to 30 days from the delivery date. HOLIDAYS: the request can be made for up to 50 days from the delivery date for orders placed between November 1 to December 31.

• Note: For returns, the original shipping cost (if any) would not be refunded

• We have partnered with re:do, where for $2.98 on your order, you will receive free returns and exchanges (US and Canada only). The re:do option is automatically added to your checkout, but you are free to remove

• If you do not have "re:do" on your order, you may still submit a return/exchange request at the portal. Note that however you will need to purchase a return label (in the portal or elsewhere)

• All purchases made outside of the United States and Canada are final. If you must return or exchange the product, please email us at support@lamourshoes.com. Please keep in mind we are not able to cover any costs with international returns and exchanges

• We are only able to accept returns or exchanges on items purchased directly from us. If you made your purchase from another retailer,  please contact them directly

How soon will I get my refund/ exchange items?

• Once the return package is dropped off or shipped out (based on carrier scan-in), your refund or exchange order will be immediately processed