Returns / Exchanges – L'Amour Shoes

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Returns / Exchanges

How do I submit a return/exchange request?

What is your return/exchange policy?

  • For returns and exchanges, the request can be made for up to 30 days from the purchase date. Exception: For the holidays, we have extended the window to 60 days, for all orders placed until January 7, 2024.
  • Note: For returns, the original shipping cost (if any) would not be refunded
  • All purchases made outside of the United States are final. If you must return or exchange the product, please email us at Please keep in mind we are not able to cover any costs with international returns and exchanges
  • We are only able to accept returns or exchanges on items purchased directly from us. If you made your purchase from another retailer,  please contact them directly
  • We have partnered with re:do, where for $2.98 on your order, you will receive free returns and exchanges. The re:do option is automatically added to your checkout, but you are free to remove
  • If you do not have "re:do" on your order, you may still submit a return/exchange request at the portal. Note that however you will need to purchase a return label (in the portal or elsewhere)

    What items are eligible for return/exchange?

    • All items besides final sale and sample items are eligible for return/exchange
    • Shoe(s) must be new, unworn and in original packaging. Please refrain from shipping the shoes directly with the shoe box

      How soon will I get my refund/exchange?

      • Once the return package is dropped off or shipped out (based on carrier scan-in), your refund or exchange will be immediately processed

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